Aged Care

Aged Care Sector

NMC specialises in providing support to aged care providers across Victoria to help solve their current challenges, respond to the fast-evolving external environment, plan, and implement mitigation strategies for projected future challenges.

Supporting Providers Thrive in a Changing Environment

As aged care providers evaluate their environment post COVID-19, many are wondering how can they continue to meet the future needs of the community.

Providers are facing consistently increasing pressure of compliance obligations and soaring operating costs, coupled with staff shortages and increased provider competition. This presents the challenge and question – how can we achieve organisational sustainability?

As management consultants, NMC have deep expertise and experience supporting regional aged care providers with establishing strong strategic plans to ensure sustainable growth and longevity in the industry.

NMC have developed an industry-specific initiative, Sustainability Options Analysis, that identifies and validates potential solutions to achieve organisational sustainability. This evidence-based undertaking supports Boards with long-term strategic decision making to ensure the long-term aged care needs of the community are met.

NMC’s Key Services Within the Aged Care Sector

Strategic Planning

Align the organisation’s purpose, assess organisational performance and environmental factors to define strategies that facilitate long term sustainability.

Workforce Optimisation

Align workforce based on business performance considerations to improve employee and customer outcomes, increasing satisfaction while decreasing operational costs.

Technology Strategy

Develop Technology Strategy and Roadmap to enable Aged Care providers to enhance their technology capability and maturity to generate future operational efficiencies and reduce risk.

Governance Optimisation

Assessing and delivering improvements in governance to increase oversight, reduce risk and drive future success.

Organisation Sustainability

Identify strategic options based on their internal and external environmental factors to ensure organisations are able to thrive and deliver on their purpose

Publications

Our Latest Insights From Within The Aged Care Industry

Whilst success could be attributed to a number of considered solutions, most Aged Care providers continue to ask – which solution is the right fit for my organisation?

Case Studies

Strategy, Governance and Option Analysis in Aged Care

Woorayl Lodge Inc.

Ninety Mile Consulting formed a strategic partnership with Woorayl Lodge, Inc., a not-for-profit, for-purpose aged care provider in the Gippsland Region in support of their long term future.

NMC supported the Woorayl Board and CEO to refresh the Woorayl future strategy, uplift governance and provide an options analysis and feasibility study to inform the potential development of a new aged care facility in the Leongatha area.

This critical piece of work included multiple design thinking and strategy workshops to ascertain Woorayl’s customer view and ultimately what services the community owned facility will offer.

Changing demographics in the South Gippsland region due to an influx of tree-changers and remote workers due to COVID-19 prompted NMC to undertake a community consultation exercise to understand what residents of the region and its surrounds expect from aged care providers in future.

NMC engaged with various stakeholders to understand the demographic shift in South Gippsland and Bass Coast Shires to develop a view of what the future of aged care looks like across the regions.

Merger Evaluation & Future State Analysis

Two Gippsland based NFP Aged Care Providers

NMC supported two Gippsland situated Community based Aged Care Providers understand what a potential merger could mean for the future of their organisations. Understand the potential that could be unlocked through a successful merger, and what the future-state could look like, are key considerations, that each organisation would like to explore further. Additionally understand whether a potential merger is in the best interest of each organisation’s stakeholders, and whether it will generate improved outcomes.

Key due diligence and future state design in areas of operational, strategic, cultural, technology, and change management was undertaken to ensure both parties were equipped with the required information, so that an informed decision can be made.

Five Year Strategy and Plan

Latrobe Valley Village

NMC supported LVV to redefine their strategy and develop their five-year strategic plan.

The program utilised NMC’s three phased program methodology and contained extensive consultation, 4 design thinking workshops with staff and board members and consulted with over 25 key external stakeholders including regional services providers.

This strategy was critical in defining LVV’s future purpose and strategic direction for the provision and delivery of aged care services to their community.

Five Year Strategy and Plan

Gippsland Southern Health Service

NMC supported the Gippsland Southern Regional Health Service define and develop their five-year strategic plan

The program utilised NMC’s three phased program methodology over 100 hrs of consultations and meeting, 5 design thinking workshops with staff and board members and consulted with over 20 key external stakeholders including regional services providers.

This strategy was critical to aligning their capital investment program and continuing their cultural reform.

Technology Strategy and Strategic Planning

Prom Country Aged Care

NMC was engaged by PCAC to redefine their Technology Strategy and generate an uplift Roadmap to enable their) technology capability to generate operational efficiencies and lower risk. A technology roadmap was generated to achieve:

Alignment: Investment in technology must align with specific organisational goals and objectives.

Organisation: Optimise the way in which functions and resources are structured to maximise ROI.

Prioritisation: Establish processes and governance to ensure projects are managed and deployed effectively.

Based on the successful delivery of the technology strategy, NMC is now supporting PCAC in identifying strategic options for long term sustainability.

Technology Strategy and Plan

Yallambee Traralgon Village for the Aged

NMC team members in conjunction with Quigly solutions supported Yallambee with developing their Technology Strategy and implementation roadmap.

The team facilitate detailed consultations with the Yallambee team and reviewed operational artefacts to define a current technology state and define a level of technology maturity.

Design Think Workshops with the Yallambee staff, Executive team and Board of Directors were used to identify a target future state of technology adoption and maturity.

Options Analysis

Phillip Island Homes for the Aged Assn. Inc. (PIHFA)

NMC supported PHIFA (Rose Lodge Aged Care) define and develop options analysis of projects to execute their strategic objectives and enable long-term viability.

The program utilised NMC’s five-phased program methodology over 100 hrs of consultations and meeting, design thinking workshops with staff and board members and consulted with key external stakeholders including regional services providers.

This strategy was critical to aligning their capital investment program and organisation’s future directions.

Five Year Strategic Plan

Orbost Regional Health

NMC are in the final stages of supporting Orbost Regional Health with the development of their five year Strategic Plan.

NMC have undertaken a comprehensive review of the providers performance against their previous strategy and detailed analysis of their external environment.

NMC also undertook a comprehensive stakeholder engagement activity which include a community survey, community consultation, internal stakeholder consultations and external stakeholder consultations.

The resultant strategy define the organisation’s purpose, goals, objectives and actions.

Transformation Roadmap

South Gippsland Shire Council

NMC supported South Gippsland Shire Council’s with developing their Transformation Roadmap.

The Transformation Roadmap is an enabling phase that identifies and analyses the current state of the Economy & Community Department by aligning all strategic objectives and conducting a maturity assessment that highlights pertinent gaps for future development and improvement.

Strategic objectives of Economy & Community were aligned with the Function Plan by capturing relevant input from stakeholder consultations, data analysis, and benchmarking against current and future state for the Council.

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