Ninety Mile Consulting (NMC) is pleased to be partnering with Hobsons Bay City Council to support a review of their Council+ service model — an important initiative focused on improving how the community accesses Council services. The project reflects Hobsons Bay City...
We are proud to partner with the City of Ballarat in the development of its next five-year Family and Children Strategy. Ballarat is one of Victoria’s largest regional cities and a key centre for the western corridor. It attracts new families while also supporting...
Local Governments across Australia continue to invest in customer contact centres, CRM platforms, websites, and digital service channels. Yet despite these investments, many councils still experience rising follow-up calls, repeated enquiries, and declining community...