Maribyrnong City Council has endorsed its Putting Customers First Strategy 2026-29, giving the organisation a clear framework for improving the more than 100,000 customer interactions it manages each year. It's a strong outcome for Council, and one NMC is proud to...
Ninety Mile Consulting (NMC) is pleased to be partnering with Hobsons Bay City Council to support a review of their Council+ service model — an important initiative focused on improving how the community accesses Council services. The project reflects Hobsons Bay City...
Local Governments across Australia continue to invest in customer contact centres, CRM platforms, websites, and digital service channels. Yet despite these investments, many councils still experience rising follow-up calls, repeated enquiries, and declining community...
NMC is proud to commence our work with Maribyrnong City Council, to deliver a refreshed Putting Customers First Strategy (2025–2029). This project marks an important step in strengthening how Council connects with its community, ensuring services are easy to access,...