Government
From Insight to Strategy: NMC’s Approach to Local Government CX
Maribyrnong City Council has endorsed its Putting Customers First Strategy 2026-29, giving the organisation a clear framework for improving the more than 100,000 customer interactions it manages each year. It's a strong outcome for Council, and one NMC is proud to...
Murrindindi Tertiary Education Hub: Project Close-Out
NMC has just wrapped up our feasibility study for a proposed Tertiary Education Hub with Murrindindi Shire Council. This has been a substantive and rewarding engagement, and we are grateful for the partnership with Council and confident in the impact this work will...
Kicking Off: Designing a Tertiary Education Hub for Murrindindi Shire
NMC is proud to be partnering with Murrindindi Shire Council and the Murrindindi Health Network (MHN) to design and operationalise a Tertiary Education Hub for the Murrindindi region. Murrindindi has a growing regional economy with real and diversified demand for...
Partnering with the Town of Port Hedland on the Hedland Plan
NMC has been engaged by the Town of Port Hedland to undertake the Hedland Plan, a timely and important piece of work that will refresh the Town's long-term strategic direction through a refreshed Council Plan and a new Community Services Strategy. Acknowledgement to...
Partnering with Hobsons Bay City Council to Strengthen Community Access
Ninety Mile Consulting (NMC) is pleased to be partnering with Hobsons Bay City Council to support a review of their Council+ service model — an important initiative focused on improving how the community accesses Council services. The project reflects Hobsons Bay City...
The Trust in Customer Experience: Rethinking CX in Local Government
Local Governments across Australia continue to invest in customer contact centres, CRM platforms, websites, and digital service channels. Yet despite these investments, many councils still experience rising follow-up calls, repeated enquiries, and declining community...
From Challenges to Solutions: Closing Out the Wyndham Early Years Sector Alignment & Workforce Project
After several months of structured engagement and collaboration, Ninety Mile Consulting (NMC) is proud to close out the Wyndham Early Years Sector Alignment & Workforce Project, delivered in partnership with Wyndham City Council and early years leaders across the...
Kicking Off: Partnering with Maribyrnong to Put Customers First
NMC is proud to commence our work with Maribyrnong City Council, to deliver a refreshed Putting Customers First Strategy (2025–2029). This project marks an important step in strengthening how Council connects with its community, ensuring services are easy to access,...