Uncategorized

Planning for the Future of Children’s Services in Clarence

by Michella Maryam | Jul 21, 2026 | Education, Program Evalutation, Strategic Design, Uncategorized

The City of Clarence has engaged Ninety Mile Consulting to develop a Children's Services Strategy to guide future planning, investment, and decision-making across the municipality's children's services system. Responding to a Changing Children's Services Landscape...

The Trust in Customer Experience: Rethinking CX in Local Government

by Dariya Otgonbayar | Mar 2, 2026 | CX, Government, Uncategorized

Local Governments across Australia continue to invest in customer contact centres, CRM platforms, websites, and digital service channels. Yet despite these investments, many councils still experience rising follow-up calls, repeated enquiries, and declining community...