Health Care

Healthcare Sector

With over 20 years of experience within the healthcare space of Australia, Ninety Mile Consulting is well positioned to develop and garner a meaningful strategy for your firm.

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Evolving Health Care Through Strategic Development

Ninety Mile Consulting (NMC) is a management consulting firm that specialises in providing support to healthcare operators across regional Victoria to help solve their current challenges, respond to the fast evolving external environment, plan for the future, and implement mitigation strategies for projected future challenges.

As management consultants with deep expertise and experience across the healthcare sector, we understand the ever-changing challenges, accounting for both the internal organisation and external/environmental factors. Our support ensures business improvement and optimal positioning to meet the needs of their community through high-quality care.

NMC’s past projects include hospital strategy development, strategy implementation, culture mergers and acquisitions, and facilitation of document approvals in line with Department of Health mandates. At the core of our work is the importance of community values and culture. We make impactful change, bringing leading consulting methodologies and subject matter expertise to our client organisations such as our evidence-based stakeholder management framework, three-phased methodology, and industry-leading quality management systems.

As we are heavily involved across the regional community, NMC appreciates the needs of each individual organisation, garnering a strong understanding of the unique challenges facing each healthcare operator.

We apply a change impact and management factor, that accounts for people solutions, and logistics in processes and technology transformations. Through our evidence and outcomes based approach, we develop solutions that are practical and implementable to ensure strong impact for both the organisation, and their community.

NMC’s Key Services within the Healthcare Sector

Strategic Planning

Strategic Planning for the future of healthcare organisations through reviewing, refocusing and developing goals, objectives and success metrics.

Strategy Implementation

Strategy implementation through the development of clear road maps and KPIs to ensure that developed strategies come to life through clear, practical actions and change management support.

Clinical Service Planning

Development of services roadmap, that is aligned to the organisation’s strategic direction to meet the future needs of the community whilst identifying the dependancies and enablers.

Performance Optimisation

Review and optimisation through analysis of the current state and design of a future state across the elements of people, processes and technology to increase efficiency and productivity.

Workforce Strategies

Workforce Strategies through identifying techniques to become and maintain employer of choice status, and devloping recruitment strategies for talent attraction and retention.

Design of Health Programs

Development of targeted, needs based programs with evidence-based analysis and community engagement to ensure programs are implementable and deliver impact to the community.

Publications

Our Latest Insights from within the Healthcare Industry

Regional Healthcare Providers have been impacted by the short and long-term effects of COVID-19, challenges with talent attraction and retention, increasing operating costs, all of which are driving fast paced change and require support to ensure future community needs and being met.

Case Studies

Strategic Plan and Implementation

Gippsland Southern Health Service

NMC supported the Gippsland Southern Health Service to design and implement their five-year strategic plan.

The program utilised NMC’s three phased program methodology over 100 hrs of consultations and meetings, 5 design thinking workshops with staff and board members, consulted with over 20 key external stakeholders and significant community engagement. As part of the project, NMC undertook one-on-one consultations with all external stakeholders including all CEOs of SGC sub-regional partnership.

This strategy was critical to aligning their capital investment program, meet the changing service needs of the South Gippsland Community and continuing their cultural reform.

Mental Health Services Future State Design

Bass Coast Health

NMC supported Bass Coast Health to partner with key health providers across the Bass Coast & South Gippsland region (Gippsland Southern Health Service, Kooweerup Regional Health Service, and South Gippsland Hospital) to meet the mental health needs of the South Gippsland Coast community.

Recently, the Victorian Mental Health Royal Commission (MHRC) report released 65 recommendations for the future of mental health services. Highlighted themes predominantly surrounded increased access and overcoming the workforce challenges. NMC supported the sub-regional partnership to develop a plan that will improve mental health capabilities/services into the sub-region and implement the MHRC recommendations.

This resulted in the uplift of the organisations’ workforce strategies, implementable plans (both short-term and long-term) and the improvement of mental health service accessibility for the region.

Strategic Plan

Orbost Regional Health

NMC are in the final stages of supporting Orbost Regional Health with the development of their five year strategic plan.

NMC have undertaken a comprehensive review of the providers performance against their previous strategy and detailed analysis of their external environment.

NMC also undertook a comprehensive stakeholder engagement activity which include a community survey, community consultation, internal stakeholder consultations and external stakeholder consultations.

The resultant strategy define the organisation’s purpose, goals, objectives and actions.

Clinical Service Strategy and Plan & Campus Service Plan

St. Vincent’s Hospital (Darlinghurst)

NMC members supported St Vincent’s Health Australia with developing a comprehensive clinical services plan for the redevelopment of their Darlinghurst campus.

NMC Members developed a campus service strategy and clinical services plan detailing service and infrastructure growth over the next decade to inform decision making. The Plan has been supported by the Ministry of Health and a detailed redevelopment business case has commenced.

Workforce Redesign and Culture Uplift

West Gippsland Endoscopy & Gippsland Gastro

NMC were engaged by West Gippsland Endoscopy & Gippsland Gastro to undertake a review of their workforce to address significant culture issues and design a workforce strategy to underpin the future needs of the organisation.

Analysis of the organisation identified the deficiency of numerous workforce elements and process that should be present and a clear direction for the workforce.

NMC delivered a detailed workforce strategy and execution plan that covered, organisational design, success criteria, critical process to be mapped/hardened, a new multi site organisational design, identified supporting recommended technology and a retention plan.

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