NMC Research
Leadership Tomorrow Requires Vision Today. Ninety Mile Consulting empowers you with forward-thinking insights and strategies, preparing your organisation to lead in a transforming landscape and shape the future of regions and industries.
Our ResearchView our range of research reports and data-driven plans, created from our involvement in varying regions and sectors
Reform Readiness
Across Australian education systems, reform has become an enduring part of the operating environment. The Better and Fairer Schools Agreement provides a national backdrop, linking additional Commonwealth funding to reforms across equity and excellence, wellbeing and engagement, and workforce sustainability…
What Is Your Open Day Actually Testing?
An Open Day can be crowded and still reveal a weak student attraction strategy.
A quiet course session may reflect limited promotion. It may also mean the intended students do not see a compelling course, pathway or future in the offer…
Building a Growth Strategy the Organisation is Ready to Delivery
Like every operator in the sector, ECEC is shaped by significant reform, workforce shortages, changing community demand, infrastructure pressures, and increasing expectations..
The Demand Equation: How to Build a More Integrated View of the Market
Australia’s registered training organisations operate in a large and diverse market. Demand for training is continually being reshaped by technological change, industry transition, major investment, workforce mobility, population change and the evolving expectations of learners and employers…
Designing your non-academic workforce
In 2025, Australian universities employed 73,021 full-time equivalent professional staff against 53,459 academic staff. The majority of the university workforce does not teach or research..
Bringing tertiary education within reach
Murrindindi Shire has no local tertiary campus. The nearest providers sit between 65 and 130 kilometres away, with no rail services and limited daily bus connections to Melbourne…
What Should Be Standardised and What Should Stay Local?
Australia’s early years landscape is changing. By 2030, more than 3.8 million children aged 0 to 11 years are expected to live in Australia, with states such as Western Australia, Queensland and Victoria experiencing growth above the national average…
The Hidden Value of Senior Academic Capability
In 2025, academics above Senior Lecturer became the largest single classification in the Australian academic workforce, representing almost a third of all academic staff…
Why Australian Councils Are Paying More Than They Should for Infrastructure
Infrastructure assets do not deteriorate at a constant rate. The well-established deterioration curve for sealed road pavements, and for most civil assets, follows a pattern that is slow in early life, then accelerates sharply once surface integrity begins to break down…
Is there a best way to structure TAFE?
While all TAFEs share a common purpose of preparing learners with practical, industry-relevant skills, they are not structured in the same way…
The Hidden Cost of Casual Academic Workforce
Between 50 and 80% of Australian undergraduate teaching is delivered by casual or sessional staff and at one leading university, 68% of those staff are on contracts of less than three years…
QUEENSLAND HEALTH WORKFORCE
Queensland is implementing strong workforce initiatives that are delivering real results and easing pressure in parts of the system, but the scale of the challenge has now fully arrived…
Key Successes & Outcomes - Civil Maintenance Review
Through data analysis, field observations and staff consultation, the review charted a clear path from reactive, defect-driven maintenance to a proactive, data-informed approach…
What Vietnam's early childhood sector can teach Australia
cross the world, governments, providers, and communities are grappling with the same questions: how do we make quality care accessible?
The Trust in CX
The one thing local governments get wrong about customer experience…
Council Financial Turnaround
What levers can councils pull and how far can they actually move the dial…
The Workforce Retention Lever Senior Leaders Overlolok
How Organisations can save $2.8m per annum & improve the quality of service delivery…
Recycling, but Not at Any Cost
If you are responsible for waste and recycling in local government, the challenge is familiar: improve outcomes, reduce contamination, and meet rising expectations—often within constrained budgets and across highly varied communities.
The Structural Fault Line: Why Non-Go8 Universities Must Act Now
For universities operating outside Australia’s Group of Eight (Go8), the imperative to redesign institutional strategy is no longer a matter of choice — it is one of urgency.
Why Completion Rates are Becoming the Next Major Challenge for Universities
During NMC’s recent discussion with a Faculty Dean at the University of Helsinki, one observation stood out.
The first year of university typically progresses at the intended pace…
Municipal Works Conference & Exhibition 2026 - NMC Summary
Leadership and Growth Planning for Early Years
With the rollout of Best Start, Best Life, the transition to 30-hour Pre-Prep, workforce pressures and changing community needs, Early Years Managers are being asked to plan further ahead, operate more sustainably, and demonstrate strong leadership across increasingly complex service networks.
When Student Wellbeing is Design into the System
Across tertiary education, wellbeing strategies are now common — but measurable impact on student retention, progression, engagement and service uptake remains inconsistent.
Youth Work as Core Council Business
cross Australia, local governments are being asked to do more in response to rising youth disengagement, mental health concerns, safety issues and rapid demographic change. Youth teams are increasingly expected to prevent harm, build connection, support participation and respond early to risk — often with limited resources and unclear structural authority..
The Gap Between Ambition and Impact
If you work in student services or experience strategy at a university or TAFE, you’ll know this scene well. Your institution has a Student Health and Wellbeing Strategy or Student Mental Health Plan – or a network of policies and programs that serve that purpose.
Yet national data tells a harder story… The question is no longer whether there is a plan – it’s whether that plan is working.
Maintenance Without Mayhem
Working with councils across Australia, we see the pressures first-hand—from the dominance of reactive work to the sheer breadth of networks councils are expected to manage. The reality is familiar: deliver more, with less, and do it faster and safer.
What’s emerging from countless conversations is that the biggest wins don’t come from working harder—they come from working smarter: clearer rules for what gets done first, feedback loops for continuous improvement, and simple system linkages so the right crew turns up with the right gear the first time.
Beyond Call Centres
Every council says customer experience matters, but our national benchmarking conversations reveal a deeper truth: most councils are no longer talking about customer service at all. They’re talking about culture, data, accountability, and trust.
Leading councils are not waiting for community pressure to change — they are building the systems, insights, and culture to anticipate it.
Stopping the Drop-Out
Australian tertiary students’ completion rates currently sit at 40% for domestic bachelor’s students and 47% for Vocational Education and Training (VET) students — and they’re trending downward year on year.
The key question is no longer why students are leaving, but rather: What is driving students to persist or withdraw — and what institutional, financial, and system-level levers can reverse this trend?
Community Infrastructure: Not just a Council Problem
Victoria’s newly established Local Health Service Networks (LHSNs), launched on 1 July 2025, represent one state’s boldest attempt in two decades to break down these silos. The promise is compelling: better integration, reduced duplication, enhanced workforce sustainability; but how does a newly formed network achieve this?
The question is: what separates networks that embrace the care opportunities from those that simply add another layer of fragmentation and inequity?
Community Infrastructure: Not just a Council Problem
Our Australian cities are evolving at an unprecedented pace. Every day, skylines change with the emergence of new skyscrapers, construction sites on every corner, and housing developments replacing what were once paddocks. This growth shows no signs of slowing. Melbourne alone has experienced 19% population growth over the past decade and is forecast to grow approximately 18% in the next ten years.
Waste Optimisation and Innovation
Victoria’s waste system is at a crossroads – with reforms placing councils under mounting pressure to deliver services that are cost-effective, sustainable, and trusted by the community. For local governments, these challenges are especially acute: they must balance rising costs, ambitious diversion targets, and shifting community expectations, all while maintaining essential day-to-day operations. This paper explores the pressures shaping the waste sector and highlights the opportunities for councils to adapt and thrive.
Co-Located Youth Services
Growing up in Australia has never been more complex. Young people today navigate a landscape shaped by peer pressures, social influences, shifting friendship networks, the demands of education, and the challenge of securing employment. While communities and government agencies offer vital support, participation in many services has plateaued.
Regional Workforce Research Article
High turnover plagues crucial services in regional areas – where interruptions and challenges are keenly felt throughout the community.
For healthcare providers this is especially true, with international recruitment being one strategy used to address critical workforce shortages.
This article explores the issues impacting regional employers, and delves into the strategies some health providers have successfully implemented.
Building a Sustainable Clinical Workforce
This white paper explores the critical challenges of sustaining a healthcare workforce in Australia’s regional and rural areas, focusing on workforce shortages, high turnover rates, and professional isolation.
It offers evidence-based strategies to address these issues, including expanding the roles of non-physician health professionals, leveraging telehealth technologies, and building locally driven recruitment programs.
Regional Workforce: Attraction & Retention
This report explores the unique workforce challenges faced by regional Victorian communities, including recruitment difficulties, retention issues, and housing shortages.
The report highlights critical demographic trends, innovative solutions for workforce engagement, and the importance of community involvement in developing sustainable workforce strategies.
Recent Updates
Knox Field Day – NMC Partnering with Municipal Works Australia
From Insight to Strategy: NMC’s Approach to Local Government CX
Maribyrnong City Council has endorsed its Putting Customers First Strategy 2026-29, giving the organisation a clear framework for improving the more than 100,000 customer interactions it manages each year. It's a strong outcome for Council, and one NMC is proud to...
Planning for the Future of Children’s Services in Clarence
The City of Clarence has engaged Ninety Mile Consulting to develop a Children's Services Strategy to guide future planning, investment, and decision-making across the municipality's children's services system. Responding to a Changing Children's Services Landscape...
Project Close-Out: Y Kinders Growth and Leadership Strategy 2026 – 2030
Ninety Mile Consulting (NMC) is proud to have partnered with Y Kinders to develop its Growth and Leadership Strategy 2026–2030. Supported through the Victorian Department of Education's initiative to strengthen the capability of Early Years Management (EYM)...
Murrindindi Tertiary Education Hub: Project Close-Out
NMC has just wrapped up our feasibility study for a proposed Tertiary Education Hub with Murrindindi Shire Council. This has been a substantive and rewarding engagement, and we are grateful for the partnership with Council and confident in the impact this work will...
Kicking Off: Designing a Tertiary Education Hub for Murrindindi Shire
NMC is proud to be partnering with Murrindindi Shire Council and the Murrindindi Health Network (MHN) to design and operationalise a Tertiary Education Hub for the Murrindindi region. Murrindindi has a growing regional economy with real and diversified demand for...






